white van man

Had a run in with the aforementioned white van man yesterday, driving up the A34 towards the Hinksey roundabout. As I approached the on slip, I was on the inside lane, there was a long train of vehicle coming down the on-slip but I could not move out of the inside due to a car on my outside. This did not seem to worry white van man, he just crossed the cheveron area (narrowly missing the grass) on to the inside lane in front of me forcing me to brake a swerve out off the inside lane (fortunately the car that was along side me had gone past) into the out side lane. I have to be say there was a fair amount of horning blowing and waving of arms on my part, all I got back from white van man was a “who me”? look I sometimes wonder where some people get their driving license from.

Now a tale of customer service, first good customer service. I arrived back home last night and as I walked into the house I thought it was cold, checked the central heating pipe in the hall and they were stone cold, checked the boiler clock and the lights were indicating the boiler was on. Checking the boiler there was no pilot light, I relit the pilot light but still the boiler failed to function. I had this really bad feeling about the central heating at this stage.

The wife remembered that we should of had the boiler serviced back in December as part of the deal we have with our gas\electric supplier, so she phoned them up. By the time she got through it was 6:30pm, she explained the missed boiler service and the now dead boiler to the guy on the phone who replied “thats ok, you have 24\7 support on your central heating”

This surprised both of us but we sure as hell were not going to complain, we were duly booked in for an emergency call out and told an engineer will be with us in the next 12 hours and yes that did mean even at the early am hours!! Thankfully just before 9pm an engineer turned and had our boiler sorted working in less than 10 minutes, it seems that when somebody relit the pilot light they forgot to turn the dial another quarter of a turn which allows the boiler to fire up. My excuse is that it was only the 2nd time in 9 something years that I have had to light the boiler.

Now bad customer service. I ordered two laptop for work back at the start of January, at no time was I made aware of the fact that the said laptops were out of stock, I was even given a delivery date, when the delivery date came and went with no laptops, I phoned to find out where they were. Apparently they were out of stock, the story has progressed with broken promises, e-mail sent with no replies, phone calls not returned and promised not honoured. This is not a large multi national, this a major local company who could of got all our business, it now looks like that possibility has gone the same way as their delivery dates.

Well that is it till the weekend, bye

Tags : ,