Tag: play.com

the saga continues

I was checking my play.com account tonight to see if there was any sign of my Muvi camcorder turning up, nothing. So I thought I would drop them an e-mail, as I was looking for the e-mail address I noticed that their customer services is open till 8pm so I grabbed the phone and rang them, it got off to a bad start as the auto announcer was breaking up all over the place, then I was on hold with lousy on hold music (which was breaking up) and no indication where I was in the queue. Then the phone goes dead for about three second then all of a sudden a foreign voice come over the phone, now I don’t know if it was an Indian call centre or just foreign person working in customer service but they had a strong Indian accent, they spoke in a patronising way like you would if you were trying explain something complicated to a two year old.

Apparently they have been waiting for me to return the “Missing Item Confirmation Form”, you know the one, the one I e-mailed back to them on the 23rd December at 9:44am which was 26 minutes after receiving their e-mail requesting me to sign the form and send it back to them!

So I have duly send it again tonight and will keep an eye on my account to see if it appear on there as being posted, if not they can expect another phone call from me.

I guess this is where buying from your local store has its benefits, if you get a problem you can go back to the store. But then you pay for that at the local store which is why buying on-line can be cheaper. Having said that I have been buying online since 2005 (if not before) and this is the first major problem I have had with any online store.

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three in a row

That is days riding, went out again this morning (if a little bit later than normal) did my normal Sunday Throop loop but did it in reverse this time. This allowed me to try and find an extension to the Parley common section, last time I tired this, 4 legged bovine traction or rubber dingy was recommended. So this time I chose another path halfway along the bridleway I use as my exit off the common. Half way across the common I came across the same problem as I did last time all trails seem to converge on top of a very sandy soil rise which is impossible to ride up, so will need to continue to look for an alternative to circumnavigate. The ride was a hard slog, nearly all the trails I rode and the energy sapping film of mud on them which cut your speed in half and required double the effort to get through.

just some of the mud on the jockey wheels, a large clump fell off as I moved the bike onto the stand
Judging by the amount of mud around the jockey wheel it is no wonder the the rear gears were making noises more in-line with a bag of nails.

I won’t be riding the Cannodale for a few week as the chain has reached the end of its life and any further use will only wreck the cassette and chain rings. A new chain has been ordered this evening but I don’t expect to see it until the end of the coming week. So tomorrow I will be riding the Whyte which I have not ridden now for nearly four weeks. I am intending to go out to Moor Valley County Park, I have not been out there for a couple of months so it should be fun. The wife and son are coming as well although the wife is still not riding. This means we will be parking in the main car park as opposed do down the road in one of those forest pull-in’s as I don’t think the wife fancies the walk to and from the visitor centre. I will take a quick ride around the their little laid out trail route and then go off and find some new routes to ride.

With just about everybody back to work on Tuesday, maybe I might have a chance of getting my Muvi camera delivered. I ordered this from Play.com on the 4th Decemebr after seeing a cracking deal, I received two parts of the order, 8gb memory card and extreme sports pack but for what ever reason known only to Play,com they did not bother to send the camera out until I contacted them 7 days later (according to my order status it was being processed). By this time the christmas rush had started and then we had all the bad weather. I have lodged a undelivered item report with them on the 23rd after complaining again about the non delivery. If I have not heard anything by Wednesday\Thursday I they will get another e-mail from me.

Tomorrow night is weigh in night, I have not been since the 20th and to be perfectly honest I am not looking forward to it. I could if I was so inclined not bother to go to the weigh in tomorrow night and instead wait until the following Monday and hopefully loose more of the christmas excess, but the only person I am kidding is myself. I am whatever I have eaten over christmas like it or hate it, so be it. I have ridden 117 miles since my last weigh-in (more to come tomorrow) I just hope this bike riding has countered some of the christmas excess.

Ready for a bit of TLC

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